User’s Acknowledgment and Acceptance of Terms
Overview of our Services
The Virtual Gurus uses a monthly recurring subscription for our virtual assistant and virtual receptionist packages. Each plan has a monthly hour limit. Unused hours do not roll over (i.e. are not transferable to the next billing period).
All services from The Virtual Gurus are non-transferable. You may not give away or sell any services provided by The Virtual Gurus. You may not transfer ownership of your account to any other party.
You are free to cancel your recurring subscription at any time.
Any agreement or attempted agreement between a client and assistant, in connection with our services or service contract, requiring payment be made outside of The Virtual Gurus constitutes a breach of contract, and will be subject to cancellation without refund.
Tasks should be submitted individually to your assistant. Tasks can be uploaded on your Teamwork™ portal (log-in provided by The Virtual Gurus), or sent via e-mail, phone or text message. If you have multiple tasks to be performed, these should be uploaded as individual e-mails, tasks, text messages etc. in order for your assistant to best manage his/her work demand.
Your assistant/receptionist reserves the right to refuse any task at any point. For a combination of legal and domain experience reasons, some tasks can simply not be performed by your assistant/receptionist. By agreeing to the terms of service you accept this fact.
Confidentiality Policy and Ownership of Work
Any original work created by our assistants is owned by The Virtual Gurus. The Virtual Gurus grants you the non-exclusive, permanent, non-transferable license to use that work product for your own personal and commercial purposes. The Virtual Gurus maintains the right to use and release the work product to any third party, provided we do not disclose any of your confidential information to any third party.
To the extent that any of your confidential information or intellectual property is incorporated into the work document, it will be removed prior to any disclosure to any third party.
This does not include 1) any additional information that has been made public outside of an unauthorized disclosure by The Virtual Gurus; 2) any information that has become available to The Virtual Gurus or an assistant on a non-confidential basis prior to any disclosure the assistant or The Virtual Gurus 3) any information that has been developed by The Virtual Gurus or your assistant without the use of your confidential information 4) Any information The Virtual Gurus is required to disclose due to legal obligations such as a warrant, subpoena or any other request of a legal proceeding
There is no guarantee or warranty on any of the tasks, assignments or projects that your assistant performs for you. The Virtual Gurus will not be held liable in any way for any undesired outcomes or damages that are a result of incorrect or erroneous work performed by your assistant.
Your monthly subscription can be cancelled at any time. Cancellations can be performed by notifying your assistant, or asking for cancellation by e-mailing firstname.lastname@example.org
The Virtual Gurus reserves the right to cancel your monthly subscription at any point for any or no reason. The Virtual Gurus reserves the right to terminate our services to a client at any time, for any or no reason.
The Virtual Gurus has put a significant investment into the recruiting and training of our staff. Through acceptance of these terms of service, you acknowledge that The Virtual Gurus has an agreement with each of our staff that any direct engagement with your assistant outside the scope of business of your assistant package will require The Virtual Gurus prior written consent. You also agree that for the duration of your subscription and for a period of 12 months following the termination of any relationship with The Virtual Gurus for any reason, you shall not directly or indirectly solicit the services of the The Virtual Guru assistant that was assigned to you at that time, or for any assistant assigned to you for a period of up to 8 months preceding the termination of your relationship with The Virtual Gurus. Should any solicitation become a significant factor resulting in a The Virtual Gurus assistant leaving his/her employment with The Virtual Gurus without The Virtual Gurus consent, you agree to pay The Virtual Gurus as liquidated damages (not as a penalty) for its lost investment a one-time fee equivalent to a one year subscription for the current monthly subscription in effect at the time of the solicitation.