Ideal for businesses aiming to turn every customer interaction into a loyalty-building experience.
What is a virtual customer support assistant?
A guru who loves to solve problems and who knows how to build strong customer relationships.
Reduce churn, increase loyalty
Maximize revenue, minimize hassle
Customer queries piling up?
Let our customer support gurus take the wheel.
From resolving complaints to recommending products, our customer support assistants are your frontline brand ambassadors.
Inquiry management
- Swiftly handle customer inquiries via phone, email, or live chat
- Empower customers with accurate and detailed product and service information
- Stay updated on company policies and industry trends to provide relevant advice
- Address pricing, availability, and order status queries
Order & payment assistance
- Streamline the order placement and payment process for customers
- Efficiently manage returns, exchanges, and refunds
- Verify order details for accuracy before processing
- Ensure timely and accurate order fulfillment
Customer relationship management
- Meticulously document all customer interactions in CRM systems
- Actively collect and analyze customer feedback
- Manage customer records and prepare reports
- Follow data protection, privacy, and security protocols
What sets our remote customer
support assistants apart?
- Conflict Masters: Familiar with turning customer complaints into loyalty opportunities.
- Empathetic Listeners: Makes every customer interaction a meaningful experience.
- Product Gurus: Always up-to-date with your products and services.
- Team Players: Collaborates effortlessly with your existing teams for a seamless customer experience.
- Customer-Centric: Puts customer satisfaction at the forefront of every interaction.
Match your needs
Data-driven matching, with a splash of human expertise, ensures you get the virtual customer support assistant that meets your unique needs.
Match your schedule
Choose how many hours you need per month and adjust as you go. Zero long-term commitments.
Match your expectations
Our Client Success team ensures you’re supported every step of the way and are maximizing your subscription potential.
What clients are saying about our customer support gurus
Virtual Gurus has made resourcing up when we need support with customer service, administration, and some other related tasks easy. My organization works with 2 Virtual Gurus, Holly and Niveria. Both of them have demonstrated effective ability to engage with our staff, and fulfill their duties diligently and effectively. I’m glad to be working with these two, and with Virtual Gurus.
CEO
Your business, your choice
Customer support assistant packages starting at $350/mo.
Get a quick start with one of our remote customer support assistant foundational packages below. Then, mould it to focus on the tasks pivotal to your business success.
10 hours/mo
- Answer up to 20 customer inquiries via phone, email, or live chat
- Resolve up to 5 customer complaints or issues
- Process up to 10 orders and payments
30 hours/mo
- All services in the 20-hour package
- Onboard up to 3 new customers
- Maintain and update up to 10 customer records in CRM
20 hours/mo
- All services in the 10-hour package
- Manage up to 3 product returns, exchanges, and refunds
- Review up to 5 customer accounts to recommend additional products
Frequently asked questions
How long does it take to onboard my virtual assistant?
The onboarding process generally takes a few days to a week, depending on the complexity of tasks and the level of integration required with your team and systems.
How will I communicate with my virtual assistant?
You decide the best method of communication with your virtual assistant: email, phone, video calls or project management tools.
How will my virtual assistant track their hours?
Our virtual assistants track their hours through our proprietary software, Talentplace, and provide regular updates on the tasks completed. You’ll receive reports detailing how the hours were spent, and you can view this information anytime through your client portal.
Can I view samples of virtual assistants’ work before subscribing?
To ensure the best fit, we often provide work samples or case studies. However, for privacy reasons, we can’t share specific work done for other clients. We encourage you to start with a one-month trial period to gauge the quality of our service. During your first month, you can receive unlimited rollover hours or receive a refund of any unused hours if you’re not completely satisfied.
Can I share my virtual assistant with my team?
Absolutely! Your virtual assistant can support multiple team members as long as their total work remains within the agreed-upon hours.
Who owns the work completed by my virtual assistant?
As a client, you own the work completed by your virtual assistant. The work they do for you is considered work-for-hire under our agreement.
Can I use my virtual assistant for multiple businesses?
Yes, as long as the tasks fall within the agreed-upon hours and comply with our terms of service, you can use your virtual assistant to support multiple businesses.
How are my data and privacy protected?
We take data security and privacy very seriously. Our virtual assistants are bound by confidentiality agreements. We don’t sell or provide your data to third parties, and you can request permanent deletion of your data by emailing your request to [email protected]. View our Privacy Policy here.
