Ideal for ambitious online retailers craving freedom from time-consuming tasks who are eager to elevate their sales.
What is an eCommerce remote assistant?
More than a helper—an eCommerce guru is committed to helping you skyrocket your sales and delight your customers.
Turn casual browsers into lifelong customers
Elevate customer trust and loyalty
Drowning in eCommerce chaos?
Find safe harbour with our eCommerce remote assistants.
Take a deep breath—you’ve just found your lifeline in the eCommerce jungle. Our expert eCommerce gurus are not just task-tacklers; they’re your supporting partners in turning clicks into customers and browsers into buyers. Say goodbye to overwhelming to-do lists and hello to a streamlined, profitable online store.
Product Management
- Add new products to your online store
- Update product information for accuracy
- Set pricing as directed
Content Optimization
- Enhance product titles and descriptions
- Collaborate for consistent branding
- Optimize metadata for search visibility
Inventory Management
- Monitor and update inventory levels
- Coordinate stock replenishment
- Manage backorders with the fulfillment team
Order Coordination
- Process customer orders efficiently
- Coordinate shipping and tracking
- Provide order status updates
Customer Support
- Assist with customer inquiries
- Resolve issues using a customer-centric approach
- Update customers on promotions and special offers
What sets our eCommerce
remote assistants apart?
- Market Insight: Always ahead in market trends and customer preferences.
- Sales Creativity: Suggests innovative sales strategies for slow-moving products.
- Promotion Expertise: Keeps your website updated with the latest promotions.
- Team Collaboration: Works seamlessly with your marketing, design, and customer service teams.
- Customer Focus: Prioritizes an excellent online shopping experience for your customers.
Match your needs
Data-driven matching, with a splash of human expertise, ensures you get the remote eCommerce assistant that meets your unique needs.
Match your schedule
Choose how many hours you need per month and adjust as you go. Zero long-term commitments.
Match your expectations
Our Client Success team ensures you’re supported every step of the way and are maximizing your subscription potential.
What clients are saying about our eCommerce gurus
I have been using Virtual Gurus for several months now. The customer support is outstanding! They respond to my every need. My VA, (…) is professional, efficient, timely with all that I request, and has done an excellent job meeting my needs and getting things off my “to-do” list so that I can take care of other things. I am not sure how my business ran before without their help! Thank you VG for making my business more successful and my life easier!
Owner, Brehm Psychotherapy and Consulting
Your business, your choice
Remote eCommerce assistant packages starting at $350/mo.
Get a quick start with one our eCommerce assistant foundational packages below. Then, mould it to focus on the tasks pivotal to your business success.
10 hours/mo
- Add up to 5 new products to your online store
- Update product information for 10 items
- Monitor and update inventory levels for up to 20 items
30 hours/mo
- All services in the 20-hour package
- Assist with planning and executing one online sales promotion
- Update website banners and graphics
- Provide customer support via email and live chat for up to 30 inquiries
20 hours/mo
- All services in the 10-hour package
- Optimize product titles and descriptions for up to 10 items
- Coordinate with the fulfillment team for stock replenishment
- Process up to 20 customer orders
Frequently asked questions
How long does it take to onboard my virtual assistant?
The onboarding process generally takes a few days to a week, depending on the complexity of tasks and the level of integration required with your team and systems.
How will I communicate with my virtual assistant?
You decide the best method of communication with your virtual assistant: email, phone, video calls or project management tools.
How will my virtual assistant track their hours?
Our virtual assistants track their hours through our proprietary software, Talentplace, and provide regular updates on the tasks completed. You’ll receive reports detailing how the hours were spent, and you can view this information anytime through your client portal.
Can I view samples of virtual assistants’ work before subscribing?
To ensure the best fit, we often provide work samples or case studies. However, for privacy reasons, we can’t share specific work done for other clients. We encourage you to start with a one-month trial period to gauge the quality of our service. During your first month, you can receive unlimited rollover hours or receive a refund of any unused hours if you’re not completely satisfied.
Can I share my virtual assistant with my team?
Absolutely! Your virtual assistant can support multiple team members as long as their total work remains within the agreed-upon hours.
Who owns the work completed by my virtual assistant?
As a client, you own the work completed by your virtual assistant. The work they do for you is considered work-for-hire under our agreement.
Can I use my virtual assistant for multiple businesses?
Yes, as long as the tasks fall within the agreed-upon hours and comply with our terms of service, you can use your virtual assistant to support multiple businesses.
How are my data and privacy protected?
We take data security and privacy very seriously. Our virtual assistants are bound by confidentiality agreements. We don’t sell or provide your data to third parties, and you can request permanent deletion of your data by emailing your request to [email protected]. View our Privacy Policy here.
