Our Head Office is Hiring

Open Positions in Calgary

Virtual Gurus is a well-established scale-up who provides a Talent-as-a-Service platform to businesses that require part-time help with their business operations.

We’re proud of what makes us different: a crazy strong social mission to provide employment opportunities to marginalized individuals.

No phone calls, please.

Interested in becoming a Virtual Assistant? Click here to learn more.

We’re growing! Virtual Gurus is a well-established scale-up who provides a Talent-as-a-Service platform to businesses who require part-time help with their business operations. We’re proud of what makes us different: a crazy strong social mission to provide employment opportunities to marginalized individuals and our focus on curating the match between virtual assistant and client.

We’re looking for an awesome individual to join our team of
client success managers.  

Client Success Managers are an important part of the team. They are the eyes and ears for the clients AND the virtual assistants, making sure both are happy while also keeping the company’s best interest in mind. Sound like a three-sided puzzle you want to take on? Then read on…

Responsibilities:

  • Interact with clients, from set up through ongoing engagement and troubleshooting
    • Establish deep understanding of client needs with the goal of providing exceptional customer success
  • Interact with virtual assistants, from onboarding new clients to ongoing support 
  • Ensure established processes and procedures are adhered to
  • Act as liaison to and between internal teams:
    • sales team to ensure smooth transition of clients from sales to operations
    • billing department to ensure timely and accurate client invoicing and VA payment
    • VA team to ensure a match between clients and assistants
  • Manage all client projects and communications through internal project management software 

 

Required Skills:

  • Strong attention to detail
  • Ability to establish and maintain processes and procedures
  • Ability to manage multiple projects simultaneously
  • Ability to work quickly, while maintaining high levels of customer satisfaction
  • Exceptional people skills
  • Superior time management
  • Ability to problem solve on the fly
  • Comfortable with technology (specifically, SaaS project management software, Google Suite)
  • A sense of curiosity

 

We offer salary plus health benefits and stock options, a convenient central location and a fun work atmosphere. We walk the talk on equity, diversity and inclusion and give preference to applicants who align with our social mission. We look for people who are passionate, not content to let things happen; show empathy towards clients and virtual assistants and not operate from a place of solitude without asking questions; who are diligent in their work, but not controlling; and work to show a high level of competence without trying to achieve perfection.

Send us a snappy email (careers@thevirtualgurus.com), letting us know why you’re interested, why you’d be awesome for the role and a general guideline of salary expectations. We’ll ask for your resume if we’d like to move forward with an interview. 

We’re growing! Virtual Gurus is a well-established scale-up who provides a Talent-as-a-Service platform to businesses that require part-time help with their business operations. We’re proud of what makes us different: a crazy strong social mission to provide employment opportunities to marginalized individuals and our focus on curating the match between virtual assistant and client.

We’re looking for an awesome individual to join our team of sales gurus.  

Our sales team takes a highly consultative approach to selling. We’re looking for a highly intelligent, inside sales professional who understands the art of listening to and solving customers’ problems. The ideal candidate should have a hunter mentality, with a core focus being on lead generation and consistent improvement of their closing ratio.

Essential Duties and Responsibilities

  • Build relationships with assigned clients/leads to provide them with the best-fit solution
  • Seek out and build relationships with potential clients, building your own lead list
  • Seek opportunities to positively impact our key performance indicators
  • Attend trade shows, conferences, and networking events
  • Stay up-to-date on news and industry trends in the tech and freelancing worlds.

 

Required Skills and Experience

  • Experience in B2B sales in a fast-paced startup/scaleup environment
  • Comfortable with follow-ups, admin, and calendar organization 
  • Adaptable to change while being a driving force of growth
  • Outgoing people person, comfortable with phone, in-person and video conference
  • Clear, concise and polite communication style 
  • 5+ years of B2B sales experience with a proven track record 
  • Great problem-solving skills while being detailed oriented 
  • You are self-motivated and love nothing more than a meaty challenge you can sink your teeth into. You are looking for a workplace you can call home, where you can be part of a family as well as a team.
  • Excellent communication, interpersonal and negotiation skills
  • Entrepreneurial drive—you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities, and getting your hands dirty to sell
  • Competitive nature and a will to succeed in a target-driven environment
  • Must be quota-driven! 

 

We offer salary plus health benefits and stock options, a convenient central location and a fun work atmosphere. We walk the talk on equity, diversity and inclusion and give preference to applicants who align with our social mission. 

We look for people who are passionate, not content to let things happen; show empathy towards clients and virtual assistants and not operate from a place of solitude without asking questions; who are diligent in their work, but not controlling; and work to show a high level of competence without trying to achieve perfection.

Send us a snappy email (careers@thevirtualgurus.com), letting us know why you’re interested, why you’d be awesome for the role and a general guideline of salary expectations. We’ll ask for your resume if we’d like to move forward with an interview.

Please note: We ask that you follow the application process for each posting. We do not accept phone calls in regards to the positions as our phone lines are for customers and active freelancers only.