Why Choose Us?
Real People, Not Robots
Your customers will interact with highly skilled, articulate and courteous live chat agents. No robots!
Leads Become Sales
Our agents are trained to engage potential customers and turn leads into sales.
Save Time, Earn More
You’ll save time and money using our chat service so your team can focus on growing your business!
Get started in 3 easy steps
Our team will create and add a live chat platform to your website. We review your FAQs and create a script for our agents to provide the best customer service for your business. We also offer a messaging only chat box – all messages from your customers delivered straight to your inbox!
We’ll schedule agents to be active on chat during the hours you choose. We can customize automated responses and provide pre and post chat surveys so your customers can comment on their experience. Have a certain color scheme in mind? Our chat box can be customized to match the design of your site, too!
Live chat platforms work – and the proof is in the reporting! We’ll provide you with analytics and feedback reports so you can see how your business grows using our chat platform! This is also a great way to learn about your customer demographics and interests.
Live Chat Agent Sales & Support Plans
Ideal for a business with less than 500 visitors per month.
We help you learn more about your target markets, increase sales & support your valued client base!
Ideal for business with 500 – 1,000 visitors per month.
We help you earn new business, keep your returning clients happy & increase revenue!
Ideal for business with 1,000 – 2,500 visitors per month.
We help your business continue to grow to new levels by converting more leads existing client base!
A great tool for businesses to connect with customers.
The benefits of a chat platform on your website, with the convenience of messages delivered right to your inbox.
Frequently Asked Questions
Any business will benefit from customer facing services and a live chat service is a good way to show customers that your business is service -oriented. Customers enjoy the opportunity to have immediate and friendly interactions with a live person whether it’s for quick questions or other queries. Our agents are trained to act as stewards of your brand and they make a great first impression for potential customers. The first step is to sign up for our two week free trial and see for yourself how we can be an asset to your business!
Good customer service is essential to succeed in business. We hire only the most experienced and professional agents to work on our chat service. As part of setting up your chat system, our agents are trained to customize their greetings and responses to your messaging. We also provide chat transcripts so you can review agent and customer interactions to ensure we are providing correct, timely and courteous service to your customers.
Customer service agents are only effective when they can communicate clearly to your customers. That’s why we have chosen to source our talent from North America. Besides supporting our local work force, we strongly believe in the benefit of having real, live people to address customer concerns. From the initial interaction, you can be sure your customers are chatting with a highly skilled and courteous chat agent that won’t end the chat until all your customer’s concerns have been resolved.
This doesn’t happen often, because of the thorough training we provide our agents to accommodate your customers. However, if an agent cannot answer a customer’s question, they’ll reach out to your team and follow up with the customer through email. Our agents are trained to never leave customers with unanswered questions. We may not resolve the issue in the initial chat, but we’ll always follow up!