Personal Information We May Collect:
Information You Submit To Us:
Should you make a service request, personal data that we will collect includes the information that you enter into our website when processing your request.
Information from Other Sources:
If you have registered an account with us or made a service request, to help us customize shopping for you, improve our communication with you, and improve our business overall, we may obtain certain demographic information about you from reputable third party sources.
The Purpose For Our Collection of Personal Information:
We use the information that you provide to us via our website only for the following purposes: processing and fulfilling your service requests, responding to your requests and your product inquiries, direct marketing, customizing future services for you, improving our website, communicating with you, ensuring that you are properly registered to receive technical support for certain products and for our financial accounting purposes. Credit card information is used only for payment processing and fraud prevention.
Once you decide to make a service request, if you are not a registered customer, you will be given the option to register an account with our website or to place an order as a guest only. If you choose to become a registered customer, your personal information will be saved on our system to facilitate your future service requests on our website. Also, as a registered customer, you will have the ability to view your request history on our website.
Each registered customer has the choice of receiving announcements about our products and special events or promotions from us under communication means which could include postal mail, email, and/or text messaging. You will receive promotional postal mail or email messages from us only if you have agreed to receive them by (i) checking the box next to the invitation to receive The Virtual Gurus news and promotions when entering your shipping and billing information to place an order or when registering, or (ii) registering for such information on our website. You will receive promotional text messages from us only if we choose to use text messaging and you have agreed to receive them by following the procedures on our website.
We may use your personal information for secondary purposes such as: (i) telling you about special discounts, offers, upgrades or new products and services; (ii) asking you to participate in customer surveys or other opinion-gathering devices; and (iii) informing you about educational events, such as training seminars, conferences and online training sessions.
Use of Pixel Tags and Cookies:
We may use pixel tags and cookies to customize our web pages based upon purchases a visitor has made, to track (in the aggregate and not in terms of individual site visitors) the number of visitors to the site, the paths to the site, activity on the website and purchases, to enable interaction of our website with visitors for purposes such as adding items to a customer’s shopping cart, and to tailor advertisements which appear on other sites a visitor may visit to a visitor’s Web preferences and usage patterns.
Most browsers accept and maintain cookies by default. Check the “Help” menu of your browser to learn how to change your cookie preference. Choosing to decline cookies while at the The Virtual Gurus website may limit your ability to properly submit the required information for you service request and / or stop you from accessing certain areas of the The Virtual Gurus website. Cookies are required to authenticate registered users and to provide access to certain areas of the The Virtual Gurus website that are available to limited registered users only. Cookies are deleted when you close your browser, as well; this authentication becomes invalid after a certain period of time.
With or without cookies, our website track usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. We use this data to better understand website usage so that we may improve user experience and our services. This information is stored in log files and is used for aggregated and statistical reporting. This log information is not linked to personal information gathered elsewhere on the site.
Protection of Personal Information:
Information about our customers is an important part of our business. The Virtual Gurus does not sell its mailing list or customers’ email addresses or other information pertaining to its customers. We may share customer information only as described below.
Third Party Service Providers:
We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling service requests, delivering document packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance (including on- line advertising), providing search results and links, processing credit card payments and providing customer service. These third party service providers have access to customer personal information needed to perform their functions, but may not use such information for any purpose other than the function which we have directed them to perform on our behalf. We require such third party service providers to implement and maintain reasonable security measures to safeguard the confidentiality, security and integrity of your personal information. Suppliers and service providers are required by contract to keep confidential the information received on behalf of The Virtual Gurus and may not use it for any purpose other than to carry out the services they are performing on behalf of The Virtual Gurus.
Aggregate data is general information about groups of customers, and does not identify individual customers. The Virtual Gurus may combine your information with that of other individuals to create aggregate data which we will use to improve our products and services and develop new ones.
Merger, Acquisition, Sale/Transfer Of Assets Or Business:
If our company is acquired by or merged with or into another entity, or if our assets or business is sold or transferred to another entity, your personal information may be transferred to such entity as part of the transaction, and that entity and its affiliates may use your personal information under the terms of this privacy statement.
Protection of Canadian Virtual Gurus and Others:
Except for the purposes as described above, we will not share the personal data you provide to The Virtual Gurus with any third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of The Virtual Gurus, its subsidiaries or sub- contractors; resolve a contractual dispute regarding your use of a The Virtual Gurus product, service or related account, or if your account may be involved in illegal activities; or (iv) protect the personal safety of The Virtual Gurus employees and third parties on The Virtual Gurus property. This also means that we will not share any information in your account (in ways other than described in this privacy statement) to assist any search engine, software, service, or any other system that delivers advertisements, messages or other information to you as an The Virtual Gurus user, without your explicit, prior approval for such sharing. At any time, you may change your mind and revoke this permission.
Access to Personal Information:
If you are a registered customer, you may access your account by logging in to our website you’re your customer details. From this part of our website, you can view, update or delete certain of your personal information from our database. Please note that we reserve the right to retain personal information relating to you for a period of time as is reasonably necessary to document our business activities or as needed for required disclosures. If you wish to edit personal information but are unable to do so by visiting our website, please call us at the number listed below.
The Virtual Gurus will keep personal information as accurate, complete and up-to-date as necessary for the identified purposes for which it was collected. We encourage you to let us know if your contact information changes.
If you have any questions, comments or concerns about our handling of personal information relating to you, please click “Contact Us” below.