To ensure the quality of the Virtual Gurus experience we have set up our terms of service for our mutual benefit. Violation of the terms of service may result in termination of your account. Your Virtual Gurus account is non-transferable, meaning you cannot transfer ownership of your account to another person. All Virtual Gurus plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle. There is no penalty for going over your monthly package, for every hour you go over your package you will be billed at the rate of your package. All Virtual Gurus plans are recurring subscriptions that can be canceled at any time. (Please see cancellation clause) Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Virtual Gurus shall constitute a material breach of this agreement and be subject to cancellation without refund as well as the non-solicitation fee.
Requests & Tasks
Each request (task) must be submitted by phone, email or SMS. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You’re more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task. Alternatively, your assistant is trained to upload all your tasks in your project system account for you. If you ever feel like your service could be better, you can contact us by telephone or email your account manager. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Guarantee & Warranty
Virtual Gurus offers no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. We will do our best to provide the most effective and skilled Virtual Assistant(s) for your needs. If Virtual Gurus gives you information or results that are wrong, you cannot hold us liable for it (or the results) legally or morally.
It is agreed upon by both you as The Client and by Virtual Gurus that should this Agreement be dissolved; The Client pays for the work completed. Thirty (30) days written cancellation notice (one full billing cycle) is required to dissolve this Agreement. In the event of inadequate notice by The Client, The Client agrees to pay a charge equal to one month of service. To cancel, please email your assistant or contact our team: firstname.lastname@example.org and ask us to cancel your subscription.
Termination of Service
We reserve the right to terminate the service of a Virtual Gurus client at any time — for any reason. Should this occur, we will give you a refund of your unused hours for your final billing cycle. Ending a relationship with a client happens infrequently, but could occur for any number of reasons including, but not limited to the abusive treatment of a Virtual Assistant or any of the Virtual Gurus team members.
Early Termination Set Up Fee: In the event that a customer (client) joins and cancels within 72 hours without utilizing the service, we will refund the customer (clients) unused hours less a setup fee of $99.00. This fee covers the expense of set up, administrator charges, coordinating a virtual assistant, and utilization of frameworks.
Virtual Gurus Terms of Service Non-solicitation Provision
I acknowledge that Virtual Gurus has made substantial investments in recruiting, training and matching skilled Virtual Assistants with each of its clients, including me, and that Virtual Gurus has a legitimate interest in earning a reasonable return on those investments. The Client agrees not to directly or indirectly engage with a Subcontractor during the Non-Solicitation period. In the event of Engagement with the Subcontractor during the Non-Solicitation period, The Client shall be liable for a fee equal to 3 months reimbursement paid to the Virtual Gurus by The Client during the contract period. This will be calculated by using the Client’s contract monthly package rate multiplied by 3, which represents the number of months the fee is being charged for. I also acknowledge that Virtual Gurus has agreements with their Virtual Assistants that protect this interest by requiring that Virtual Gurus assistants obtain Virtual Gurus’s prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Virtual Gurus client to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with Virtual Gurus for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any Virtual Gurus assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with Virtual Gurus to leave his or her employment with Virtual Gurus and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a Virtual Assistant leaving Virtual Gurus and accepting an engagement with me directly or indirectly without Virtual Gurus’s consent, I agree to pay Virtual Gurus as reasonably calculated to compensate Virtual Gurus for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of my monthly Virtual Gurus subscription in effect at the most recent date that the Virtual Gurus assistant had been assigned to me by Virtual Gurus.
Data Rights and Protection
Virtual Gurus has the utmost respect for our customers’ privacy and information protection. We strive to stay ahead of the curve, despite the ever changing regulatory environment. Virtual Gurus and it’s contractors will not be held liable for any data breach or lost data of their clients.
Right to Data Access
If at any time a customer wishes to access his or her existing data profile, they are able to login to their project account and have full access to download all of their files.