As a Virtual Assistant, one of the greatest challenges we face is how to effectively manage multiple clients at once. Juggling the tasks, needs, and priorities of multiple clients all at the same time can be an ongoing challenge that requires flexibility, constant evaluation, and readjustment.
As Virtual Assistants ourselves, we have learned through our own experiences over the years (with lots of trial and error), what works and what doesn’t work when balancing the work and needs of multiple clients. Here’s our top tips on how to set yourself up for success when managing multiple clients at once.
Communicate, communicate, communicate! Clear communication and transparency is the key to setting yourself up for success while managing multiple clients at once.
Always set clear expectations with all of your clients, agree to reasonable deadlines, and be sure to communicate any conflicts immediately. If something isn’t working anymore, speak up! Let your client know what the conflict is and be prepared to present solutions to your client to mitigate the conflict. Don’t be scared to let your client know when things have changed, whether it be with your schedule or taking on new clients. They will appreciate your honesty more than you think.
Tasks will vary immensely from one client to the next.
When prioritizing tasks across the board for all clients, look at each client individually first. Write down, type up, or use a project management tool, to keep a running log of all required tasks. Then, list these tasks on order of priority, whether it be by date or level of priority (high, medium, low). Once you have a list for each individual client, merge these lists together to create one master list. Comb through the list one last time and make sure all tasks are prioritized correctly by date or level of priority. Try to do this at the beginning or end of each week to set you up for the week ahead.
Establish a Routine + Get Organized
We all work and operate differently at various times of the day. Some of us feel our most productive selves first thing in the morning, while others have a streak of creative bursts throughout the evening. Observe these patterns within yourself and synchronize your task list accordingly.
If you feel your most creative self at night and one of your client tasks is writing up a weekly blog post, hold off on this activity until the evening. If you are high-energy and productive first thing in the morning, tackle the tasks that require more brain power at this time. It will take time to get into the groove of this and find what works best for you – be patient.
Calendars and planners are complete life-savers and absolutely essential for any Virtual Assistant. Whether you use Google Calendar or prefer writing in an actual physical planner, having a visual of what needs to get done and when is critical for multitasking across different clients.
Effectively managing multiple clients at once is a learning process and will be different for everyone. You’re not going to get it right on your first try, so don’t kick yourself if you don’t. Your needs and your clients’ needs are bound to change throughout the time you work together. Be flexible and adaptable to these changes, learn from your mistakes, and soon enough you will find a groove that works best for you.