Keep your focus on the work in front of you. Our U.S.-based receptionists answer in your business’s name, capture the lead and organize what’s next, so nothing slips while you’re busy. It’s professional front-desk coverage without the cost of another hire.
99.9% of calls answered · 6-second average answer · seven-day coverage.
Part of Virtual Gurus
Stay on the job. We’ll get the phone.
Virtual Gurus reception gives you a friendly, professional team answering your calls the moment they come in. They follow your greeting and your process, capture caller details, book appointments and route what matters. It’s the same people-powered, onshore support behind our virtual assistants, now pointed at your phone lines.
Answer every call
Capture every lead / Book and route automatically
What we handle
Focus on what’s in front of you. We’ll organize what’s next.
From the first hello to a booked appointment, our receptionists are the professional front door to your business. They work from your scripts, your process and your brand.
Call answering and lead capture
- Answer every call with your custom greeting and process
- Handle common questions and qualify callers
- Capture caller details on your custom intake forms
- Take detailed messages and route urgent calls
Appointment scheduling
- Book appointments in Calendly, Acuity or your approved tool
- Follow your availability, service-area rules and appointment types
- Handle cancellations and rescheduling where supported
- Turn callers into confirmed time on your calendar
CRM, routing and dispatch
- Work directly inside your supported CRM
- Create and update customer records in real time
- Route by urgency, technician, location or department
- Support dispatching, follow-up and outbound scheduling
The difference
Reception that sounds like your business
- U.S.-based professionals: Calls are handled by U.S.-based W-2 employees, never bots or offshore agents.
- A team that knows you: Small, dedicated groups who learn your business, not an anonymous call pool.
- Built around you: Custom scripts, FAQs, qualification rules and escalation steps.
- Always covered: Seven-day live coverage with after-hours routing and automation.
- Keep your number: Forward your existing line full-time, after-hours or as overflow.
- Coverage that flexes: Handle busy periods, lunches, meetings, fieldwork and vacations without missing a call.
- QA most services don’t offer: Every account gets ongoing call review and coaching, so the caller experience stays sharp and consistent as you grow.
- Hands-on implementation: A supportive onboarding period where we build your scripts, test call flows and fine-tune before you go live, then stay close after launch.
Match your business
We shape greetings, scripts and call handling around your services, your process and your brand voice.
Match your call volume
Choose a monthly plan and scale up or down as call volume changes. No long-term contracts.
Match your expectations
Our Client Success team keeps your coverage dialled in so you’re getting full value from every plan.
Client stories
What clients say
4.9 out of 5 average client satisfaction rating.
Hands down the best company we’ve ever done business with. Years of relationship building, and they’re truly part of the team. Highly recommended.
Excellent service from all team members, with a great system set up to ensure quality communication for your business. The onboarding was very smooth and I’m comfortable letting them handle calls, scheduling and estimates. Proud to have them as part of my team.
They’re an extension of our business. They screen our calls and the caller thinks it’s one of our own employees, that’s how good they are. Within a month they’d learned our shop’s character and quirks, so when an odd call comes in they intercept it and take a message. A life saver.
Plans
Choose how your calls are handled, then how many come in.
First, decide what happens when someone calls: live answering, answering plus booking, or full CRM and dispatch. Then pick the minutes to match your call volume. Minutes are included in every tier, and we’ll size a larger plan as you grow.
Live answering
Answer
Starting at CAD $399/mo (50 min included)
- Answers with your custom greeting and process
- Handles common questions and basic qualification
- Captures caller details on your intake forms
- Takes messages and routes urgent calls
Minutes included. Larger minute plans available as you grow.
Most popular
+ Scheduling
Calendar
Starting at CAD $799/mo (75 min included)
- Everything in Answer
- Books appointments in Calendly, Acuity or your tool
- Follows your availability and appointment types
- Handles cancellations and rescheduling where supported
Minutes included. Larger minute plans available as you grow.
Most integrated
+ CRM & dispatch
Route
Starting at CAD $1099/mo (150 min included)
- Everything in Calendar
- Works inside your supported CRM
- Creates and updates records and qualifies requests
- Routes by urgency, technician, location or department
- Supports dispatching, follow-up and outbound scheduling
Minutes included. Larger minute plans available as you grow.
| Capability | Answer | Calendar | Route |
|---|---|---|---|
| Live answering with your custom greeting and process | ✓ | ✓ | ✓ |
| Call qualification and common questions | ✓ | ✓ | ✓ |
| Custom intake forms and caller-detail capture | ✓ | ✓ | ✓ |
| Detailed messages and urgent-call routing | ✓ | ✓ | ✓ |
| Appointment booking (Calendly, Acuity, etc.) | – | ✓ | ✓ |
| Availability, service-area and appointment-type rules | – | ✓ | ✓ |
| Cancellations and rescheduling | – | ✓ | ✓ |
| Works directly inside your CRM | – | – | ✓ |
| Create and update customer records | – | – | ✓ |
| Advanced routing (urgency, tech, location, dept.) | – | – | ✓ |
| Dispatching, follow-up and outbound scheduling | – | – | ✓ |
| Minutes included to start | 50 | 75 | 150 |
| Starting at (per month) | $299 | $559 | $799 |
Every plan includes your minutes. Choose your level of support, then the starting minutes that fit. Receptionist minutes are included in every tier, and we’ll add a larger minute plan whenever call volume grows.
More from Virtual Gurus
Need more than reception? We’ve got people for that too.
Reception keeps your phone covered. When you need ongoing help with admin, scheduling, bookkeeping, marketing and more, our virtual assistants step in. Same vetted, onshore talent, matched to your business. Plenty of clients run a receptionist plan and a virtual assistant side by side, so the calls get answered and the work gets done.
Virtual Receptionist
- Live call coverage
- Priced by monthly minutes
- Answers, books and routes your calls
- Best when you can’t let a call go unanswered
Virtual Assistant
- Ongoing task support
- Priced by monthly hours
- Handles admin, bookkeeping, marketing and more
- Best for recurring work off your plate
Whatever you need, we’re your people
Frequently asked questions
How quickly can my coverage go live?
Usually a few days to a week, depending on script complexity and any CRM or scheduling integrations.
Do I have to change my phone number?
No. Keep your existing number and forward your calls to us, full-time, after-hours or as overflow and backup.
Which plan should I choose, Answer, Calendar or Route?
Answer for live answering and messages, Calendar to also book appointments, Route for full CRM work and dispatch. If you’re not sure, a quick consult points you to the right fit.
What happens if I go over my included minutes?
We’ll move you to a larger minute plan that fits your call volume. Your Client Success contact keeps your plan matched to how much you’re using, so you’re never caught short.
Can I add a virtual assistant too?
Yes. Plenty of clients pair a receptionist plan with a virtual assistant for ongoing admin, bookkeeping or marketing support. We’ll help you set up both.
Are the receptionists really U.S.-based?
Yes. Calls are handled by U.S.-based W-2 employees, not contractors or offshore agents.
Can I share my virtual assistant with my team?
Absolutely! Your virtual assistant can support multiple team members as long as their total work remains within the agreed-upon hours.
Who owns the work completed by my virtual assistant?
As a client, you own the work completed by your virtual assistant. The work they do for you is considered work-for-hire under our agreement.
Can I use my virtual assistant for multiple businesses?
Yes, as long as the tasks fall within the agreed-upon hours and comply with our terms of service, you can use your virtual assistant to support multiple businesses.
How are my data and privacy protected?
We take data security and privacy very seriously. Our virtual assistants are bound by confidentiality agreements. We don’t sell or provide your data to third parties, and you can request permanent deletion of your data by emailing your request to [email protected]. View our Privacy Policy here.
