Frequently Asked Questions

What is a virtual assistant?

A virtual assistant is a self-employed professional that provides administrative, technical, or creative business support to clients from a remote location such as a home office or co-working space.

What does a virtual assistant do?

A virtual assistant provides the same type of support as a personal assistant, executive or other office personnel, but they are not physically located in your office. Administrative work, social media management, bookkeeping are examples of work a virtual assistant can help you with. They are also typically contractors, not full-time employees.

What does your service cost?

We offer our services on a monthly subscription basis and the monthly rate depends on the number of hours you need. Get in touch with one of our Sales Gurus to discuss your needs and pricing. We do not vary our rates by contractor but we do ensure that our virtual assistants are paid a living wage.

Where will my virtual assistant be located?

Our virtual assistants are based in Canada and the United States.

What hours does a virtual assistant work?

Our virtual assistants typically work conventional business hours – 9am – 5pm Monday to Friday, however, they have the flexibility to set their hours and will work with you to determine what works for your operations. Because our VAs are located in Canada and the United States, availability runs across time zones from AST to PST. If you need assistance outside of traditional hours, you can discuss that with your Client Success Manager and your VA.

How are virtual assistants assigned?

The Virtual Gurus only recruits professionals with at least three years of experience in their chosen field, whether it is administrative support, graphic design or other professional areas. We assign virtual assistants to clients based on a multitude of factors including location, personality and skill-set to best match the services that you have requested.

Are there any specific tasks that my virtual assistant is unable to perform?

As highly skilled as our virtual assistants are, there are some tasks that we are unable to directly assist with due to a combination of legalities and domain expertise requirements. However, our project managers will gladly assist with the sourcing of such qualified individuals to help the success of your business!

What kind of turnaround can I expect on my tasks?

It is our priority to accomplish your tasks in a timely manner but the timing for completion will depend entirely on the nature of the tasks you assign. Our project management platform, TeamWork, is a great tool for our virtual assistants to stay on track, and for clients to check the progress of assigned tasks.

What if I'm unhappy with my virtual assistant?

Although this doesn’t happen very often, occasionally an assistant is not a good fit for our client. When this happens, reach out to your client success manager to discuss the situation. This is a great way for us to better understand your business requirements and coach our virtual assistants to improve their performance. Your client success manager will assign a virtual assistant that is a better choice for your business.

What forms of payment do you accept?

We accept all major credit cards.

My question isn't answered here. What can I do?

You can contact us by phone, email or check in with us on social media – we’re here to help!

Direct: (403) 460-4878
Toll Free: (1-888) 504-4449

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