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FAQ Sections
Hiring a Virtual Assistant

What can a virtual assistant do?

An experienced virtual assistant provides the same type of support as an administrative assistant, executive assistant or other office personnel, but they’re not physically located in your office. Your VA can provide virtual assistance with specific tasks like social media management, administrative tasks such as data entry and scheduling meetings, routine tasks like answering phone calls, and more. Your specialized VA (or team of VAs) can help with virtually any of your needs.

How are virtual assistants assigned?

We know the importance of a perfect pairing. We curate the match between specialized virtual assistants and clients on our proprietary Talentplace based on many factors including: availability, location, personality and skill-set to best suit the services you need.

Where will my virtual assistant be located?

All of our virtual assistants work in remote locations across Canada and the United States. We’re proud to provide opportunities for onshore virtual assistants to earn a living wage and support our local economies.

What hours do virtual assistants work?

Our virtual assistants typically work conventional business operating hours: 8 am – 5 pm, Monday to Friday. Our experienced virtual assistants have the flexibility to set their own hours and will work with you to determine what works best for you and your needs. Because our virtual assistants don’t have a physical presence in your office and are located in Canada and the United States, their availability runs across time zones from AST to PST.

What is a virtual assistant (VA)?

A virtual assistant is a self-employed professional that can provide specialized support to clients from a remote location, such as a home office or co-working space.

Why hire a virtual assistant?

A Virtual Assistant can help you save time, get tasks off your to-do list, and help you get more done. With a VA, you can delegate your repetitive and time consuming tasks so you can spend your time on what matters most to you. 

See our full list of Services to learn more about how a virtual assistant can help you!

When is it time to hire a virtual assistant?

Anytime is the right time to get some help! Delegate tasks to some helping hands! The sooner you start, the sooner we can take those tasks off your plate.

How much does a virtual assistant cost?

We offer our services on a monthly subscription basis, and the monthly rate depends on the number of hours you need. We make sure that all of our virtual assistants are paid a living wage, and match you with the best virtual assistant for your needs. See our Packages to find the right plan for you!

How is Virtual Gurus different from other virtual assistant service providers?

We pride ourselves on what makes us different. Our team is obsessed with creating exceptional experiences to match the needs of all our clients and virtual assistants. We are people focused and offer flexible packages, highly trained talent, and only hire Canadian and American virtual assistants.

Learn Why Virtual Gurus is different from other freelance talent platforms.

Are there any specific tasks that my virtual assistant is unable to perform?

Though our VAs are highly skilled and well-versed, there are some instances where we are unable to directly assist due to a combination of legalities and domain expertise requirements. If this occurs, your client success manager will gladly assist with sourcing qualified individuals to help the success of your organization!

See our full list of Services and find the help you need.

What kind of turnaround can I expect on my tasks?

It’s important to work with your VA to establish clear and realistic deadlines for your tasks. Your VA will strive to meet or beat all deadlines. If they are unable to do so, contact your client success manager, who will search in our talent pool for a backup VA to assist..

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What if I’m unhappy with my virtual assistant?

Though we do our best to match you with the best virtual assistant for your needs, sometimes needs change or a match doesn't work out. If this happens, contact our Client Success team to discuss the situation. This helps us better understand your needs and coach our virtual assistants to improve their performance, or assign a virtual assistant that is a better choice for your organization.

Contact us and we’ll be happy to help!

About Virtual Gurus

What is a Talentplace?

Virtual Gurus is a Talentplace, like a marketplace for specialized Virtual Assistants! We’re proud to offer Talent as a Service, using our algorithm to match your organization’s needs with the best- suited VA to help. 

Learn more about Why Virtual Gurus is different!

Where is Virtual Gurus located?

While our virtual assistants are based all over Canada and the United States, our Virtual Gurus management team is headquartered in Calgary, Alberta, Canada.

Contracts & Payment

What forms of payment do you accept?

We accept all major credit cards. Easy-Peasy!

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Do I need to sign a contract?

No! The great thing about Virtual Gurus is that we don’t require any long-term contracts. We do have a service agreement, but this is not any kind of long-term or employment contract.  Because we’re considered a month-to-month subscription service, all we need is a 30-day notice for cancellation. This ensures smooth offboarding for both you and our VAs. 

Ready to unlock your time? Get Started now!

Confidentiality & Security

How do you deal with confidentiality?

A lot of our VAs work with startups, technology companies and even medical offices. Many times these organizations require an NDA to be signed between them and their VA(s). If you feel an NDA is needed, our VAs understand and are comfortable with this process. 

See our full list of Services to learn what a VA can do for your organization!

Do you provide background checks?

No, due to having VAs working in many jurisdictions throughout Canada and the US, we don’t directly provide them. However, If you require it you can request the VA get a police check before they work for you.

See our full list of Services to learn what a VA can do for your organization!

How do I know that using a virtual assistant is safe? How will they access my accounts and manage my passwords?

We recommend a free password management software, equivalent to a password vault. This way, your dedicated VA can securely access your accounts without seeing your username, password, or PIN information.

Our preferred password management software is LastPass, but we’re happy to use whatever solution works best for you!

Becoming a Virtual Assistant

Do I need to manage client invoices and billing?

No, we handle that for you! Just record your hours in our project management system and we’ll manage your payments on a bi-monthly basis.

Is there a time commitment requirement?

We onboard virtual assistants who have at least 40 hours of day-time availability per month. Like any role, each client that you have may require availability at a specific time.

Are VAs employees of Virtual Gurus?

No, you are a subcontractor and will need to sign an agreement. This means you’re responsible for your own equipment and paying your taxes.

How long does the VA onboarding process take?

It can take up to a month.