Let's work together.

We’re growing! Virtual Gurus is a well-established scale-up providing a Talent-as-a-Service platform to organizations that require fractional help with their administrative functions. We’re proud of what makes us different: a crazy strong social mission to provide fairly-paid opportunities to individuals from historically underrepresented communities.

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We’re looking for a shining star to join us in the newly minted role of Vice President, Operations.  

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We are seeking a seasoned, hands-on, cross-functional Vice President of Operations who will help us manage continued rapid growth. Reporting to the Chief Operating Officer, you will work closely with the executive team to provide the leadership required to set and achieve goals & objectives for our client success, talent and community teams. 

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You’ve already grown a successful customer service team at scale. Metrics, KPIs, scoresheets - you’ve been there, done that and loved every minute of it. But you know that there are people at the end of those numbers and you ultimately want them to be successful - whether they’re a client, virtual assistant or one of your own team. 

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Essential Duties and Responsibilities:

• Oversee the client success, talent and community teams, working closely with the directors of each team on day-to-day operations
• Develop and implement strategies with the client success, talent, and community teams that directly, positively impact client and virtual assistant retention
• Identify areas for continuous improvement and develop systems and processes that track and optimize productivity, cost efficiency, metrics, and performance targets and any potential risks that may contribute to the long-term strategic plans
• Work with the senior leadership team to translate strategy into actionable goals for performance and growth, helping to implement departmental goal setting, performance management, and annual operations planning
• Develop budgets to allocate human and financial resources to achieve corporate objectives
• Coach, mentor and develop team members through training initiatives that reflect full knowledge of the organization and its markets
• Measure the effectiveness of the team through the creation and implementation of performance management activities and the development of key performance indicators that align with the company's overall annual goals 

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How do you know if this role is for you?

• You’re driven by the ability to make an impact and have worked in high growth startups
• You understand the two-sided marketplace and live to balance supply and demand
• You have demonstrated experience managing the day-to-day operations in a high volume and high growth environment with a laser focus on customer satisfaction
• You pride yourself on having strong leadership skills with the ability to work both independently and collaboratively to support the overall success of the company
• You are looking for a workplace you can call home, where you can be part of a family as well as a team.
• You have 15 plus years of progressively high-performance leadership experience with a demonstrated track record of success
• You’re energized by people and working with them – you’re involved in the business and you understand that in a business like ours, personality is paramount. You’re able to communicate effectively with all groups, from your peers, to staff, to customers
• Willing to step in – while you need to be operating at an altitude, nothing is beneath you. You are equally okay with putting stuff in the back of your car and driving it somewhere when it’s necessary as you are with “minding the store” when the COO is absent

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What’s in it for you?

• Base salary plus performance bonus 
• Health benefits
• Convenient central location in Calgary (possibly remote/hybrid work to start)
• A team that walks the talk on equity, diversity and inclusion 
• Fun work atmosphere and regular social events

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Virtual Gurus leverages proprietary technology to match organizations with highly skilled Canadian and American virtual assistants. Whether an organization needs a dedicated assistant, special project support, or help with occasional tasks we're your people. 

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We look for people who are passionate, not content to let things happen; show empathy towards clients and virtual assistants and not operate from a place of solitude without asking questions; who are diligent in their work, but not controlling; and work to show a high level of competence without trying to achieve perfection.

Send us a snappy email (careers@thevirtualgurus.com), letting us know why you’re interested, why you’d be awesome for the role and a general guideline of salary expectations. We’ll ask for your resume if we’d like to move forward with an interview. 

This posting will remain open until a suitable candidate is found.

We’re growing (quickly)! Virtual Gurus is a well-established start-up that provides a Talent-as-a-Service platform to businesses that require part-time help with their business operations. We’re proud of what makes us different: a crazy strong social mission to provide employment opportunities to underrepresented individuals and our focus on curating the match between virtual assistant and client.

We’re looking for a transformational sales and marketing leader to guide our organization through its next stage of growth as our VP, Sales & Marketing.

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Sales and marketing - they go together like coffee and doughnuts. As we continue to accelerate our growth in the Canadian and US markets, we’re adding this key role to define our growth strategy and deliver outsized results. You’ll join the executive team and help make decisions on the company’s path forward. If a corner office is part of what makes you tick, this might not be the opportunity for you. But we do have great coffee… and the occasional doughnut.

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Essential duties and responsibilities:

• Motivate and inspire a team of rockstar sales and marketing team members including the Director of Sales, Director of Strategic Partnerships and Director of Marketing
• Define GTM strategy to acquire new logos and expand our business
• Accurately plan for and forecast sophisticated, long-term sales cycles that includes net new and expansion opportunities
• Partner with customer success and talent teams to align go-to-market message and execution
• Work closely with our product team to help influence & shape product/offering direction based on client feedback
• Hire & onboard new sales managers to continue expanding the team and delivering results

How do you know if this role is for you?

• You have 15+ years of proven results achieving your numbers
• You’re experienced in defining a sales and marketing strategy and motivating teams to execute upon that strategy
• You know the ins and outs of two-sided marketplaces and have an understanding of how to accelerate growth of the demand side while collaborating with the operations team to balance the supply
• You demonstrate operational rigor - holding your team accountable for operational excellence in CRM hygiene, forecasting, and tracking to KPIs
• You’re skilled in coaching sales managers and leaders to deliver peak performance
• You have a builder mentality; and are easily able to handle a fast-paced, hyper-growth culture while keeping a steady hand to drive team’s success
• Startup or scale up B2B experience is a must
• You are a people-person and are highly-skilled at relationship management
• You’ve completed post-secondary in business or related area of study

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What’s in it for you?

• Base salary plus performance bonus 
• Health benefits
• Convenient central location in Calgary (possibly remote/hybrid work to start)
• A team that walks the talk on equity, diversity and inclusion 
• Fun work atmosphere and regular social events

Virtual Gurus leverages proprietary technology to match organizations with highly skilled Canadian and American virtual assistants. Whether an organization needs a dedicated assistant, special project support, or help with occasional tasks we're your people. 

We look for people who are passionate, not content to let things happen; show empathy towards clients and virtual assistants and not operate from a place of solitude without asking questions; who are diligent in their work, but not controlling; and work to show a high level of competence without trying to achieve perfection.

Belief in our social mission fuels us to deliver exceptional experiences to clients, so we can continue to provide opportunities to our virtual assistants. We walk the talk on equity, diversity and inclusion. Learn more: thevirtualgurus.com | Twitter | Facebook | Instagram | LinkedIn

Ready to apply?

Send your resume and cover letter to careers@thevirtualgurus.com along with a snappy email telling us what intrigues you about Virtual Gurus, why you’d be awesome for the role, and why we should hire you.