Managing Customer Communication via Phone, Text, Email, and Chat 24/7

For business owners, finding ways to optimize productivity and customer experience while staying within budget is always a challenge. That’s where VG Connect comes in. We’re excited to introduce our new AI-powered virtual receptionist service, designed to help businesses of all sizes manage customer interactions effortlessly, around the clock.

You can try VG Connect for 14 days free and enjoy 50% off your first year as part of our special launch offer—click here to learn more.

What is VG Connect?

VG Connect is our AI-powered virtual receptionist, designed to handle customer inquiries, book appointments, and manage routine tasks—so you don’t have to. Available 24/7 via phone, text, chat, and email, VG Connect ensures that your customers are always supported, no matter when they reach out.

Small and medium-sized businesses (SMBs) can rely on VG Connect to take care of routine interactions, allowing them to focus on what truly matters. It’s not just about answering calls—VG Connect qualifies leads, texts customers back with booking links, points them to special offers, and even schedules meetings directly on your calendar.

With advanced features like outbound calling and personalized text messaging, VG Connect is more than just a virtual receptionist—it’s a smart, versatile platform designed to streamline all your customer interactions. While large-scale businesses have long benefited from such technology, it’s been difficult for smaller businesses to find a solution that’s both affordable and easy to use, without the complexities of expensive platforms or integrating multiple systems—until now.

Easy Setup—No Complex Technology Required

Getting started with VG Connect is incredibly simple. There’s no need for complicated setups or additional technology. Here’s how you can have your AI agent ready to work in just a few steps:

1. Enter Your Business Name: This ensures your AI agent is tailored to your company’s specific needs.
2. Pick Your Industry Vertical: VG Connect will adjust based on your industry to provide relevant interactions, over 100 industries are pre-loaded.
3. Enter Your Website URL: VG Connect scrapes your website and pulls in the relevant information to ensure your AI agent is equipped with the knowledge it needs about your business.

Once these steps are complete, your AI receptionist is ready to go! You’ll also have the option to complete additional steps for advanced customizations.

Customization and Flexibility at Your Fingertips

VG Connect offers more than just a standard AI assistant. It integrates with your existing CRM—from a spreadsheet to complex platforms—and over 1,000 other tools, ensuring it fits perfectly into your existing workflow and processes. Plus, VG Connect comes with built-in CRM, notification options, and reporting capabilities, allowing you to track performance and customer interactions easily.

For businesses with more complex needs—like managing multiple locations, handling advanced workflows, or transferring calls to people or agents—VG Connect has you covered. Whether you need after-hours support, holiday and weekend coverage, or even full-time assistance, VG Connect adapts to your requirements.

Some people may wonder if AI receptionists all sound the same—Nope! With VG Connect, you have the flexibility to create an AI receptionist that matches your brand’s personality. You can:

• Choose the Voice: Pick the voice and tone that best fits your business’s personality.
• Customize Responses: Tailor the AI agent’s responses to reflect your specific needs.
• Set Up Advanced Workflows: If you have complex customer needs, VG Connect can create advanced workflows, ensuring that every interaction is handled smoothly.
• Hot Transfers to Humans: For more complex queries, VG Connect can easily transfer calls to your team, offering seamless support whenever human intervention is needed.

Watch the VG Connect Demo

Let’s walk through a real-world scenario. Meet Charlie, a busy small business owner who’s in need of a virtual assistant to help manage day-to-day tasks.

What Sets VG Connect Apart?

VG Connect isn’t just your typical robo call system that leaves customers stuck in endless loops like you’ve already encountered. VG Connect is conversational and knowledge-based, built on the latest AI models and advanced algorithms. While it sounds fancy, what really matters is this: VG Connect can respond to people more naturally, and even with empathy. Depending on how you set it up, your AI agent can acknowledge frustrations, concerns, and more, making the interaction feel much more real.

And don’t worry about customers being trapped in a never-ending loop. VG Connect provides options for voicemail or transferring directly to a human when needed. You’ll also receive notifications in real-time as calls and messages come in, so you’re always in the know.

Not a Replacement—An Enhancement

While VG Connect handles customer interactions efficiently, it’s important to emphasize that this AI service doesn’t replace human expertise. Instead, VG Connect works alongside your team, augmenting your capabilities and allowing your business to deliver exceptional service without overburdening your staff.

At Virtual Gurus, we’ve always been driven by our social mission, and VG Connect is no exception. This service enhances the flexibility of our virtual assistant offerings, creating new opportunities for businesses while maintaining our commitment to diversity, equity, and inclusion. Our AI receptionists can handle many routine tasks, but we’re still here with human-powered solutions for those more complex needs.

Need the Human Touch?
In addition to our AI-powered virtual receptionist, Virtual Gurus also offers people-powered receptionists, when more personalized assistance is required.

Ready to See VG Connect in Action?

We know you probably have questions and want to see how it works. The good news? Setting up VG Connect is quick and easy—you can do it yourself in just a few minutes! Prefer a more hands-on approach? We’ve got you covered with one-to-one demos and full onboarding support to make sure you get the most out of VG Connect.

👉 And the best part? You can try VG Connect for 14 days free and enjoy 50% off your first year as part of our special launch offer, visit our website or learn more!

🗓️ You can also book a 1:1 personalized demo or onboarding support from our team.